Refund policy

Refund Policy
We want you to be completely satisfied with your purchase! If you’re not happy with your product, here’s our refund policy:

Returns
Eligibility: We accept returns on most items within 30 days of purchase, provided the product is unused and in its original condition with all tags and packaging intact.
Non-returnable Items: Some items, such as clearance items, personalized products, or gift cards, cannot be returned.
Return Process: To initiate a return, please contact our customer service team at [support@bvoutdoors.cn] with your order number and reason for return. We will provide you with instructions on how to return your item.
Refunds
Once we receive your return and inspect the product, we will notify you by email regarding the status of your refund.
Refund Processing Time: We will process your return or refund request within 48 hours of receiving your request. Refunds will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable.
Processing Time for Refunds: Refunds can take 5-7 business days to appear on your account, depending on your payment provider.
Exchanges
If you wish to exchange an item for a different size, color, or product, please contact our customer service team. We will assist you in making the exchange.
Please note: If the product is not damaged or inconsistent and needs to be exchanged, the shipping costs are borne by the customer
Defective or Damaged Products
If you received a damaged or defective product, please contact us immediately at [support@bvoutdoors.cn] with your order number and photos of the item. We will provide a full refund or send you a replacement, based on your preference.
For more detailed information, please refer to our Refund Policy.