Refund and Return Policy

Last updated: November 10, 2026

We want customers to understand the return conditions, costs, and destination before purchasing from Boundless Voyage Outdoors.

30-Day Return Window

You may request a return within 30 days after the order is delivered. The item must be unused, in its original condition, and returned with its original packaging and accessories.

Items That Cannot Be Returned

Gift cards, personalized products, and products clearly marked as final sale or non-returnable cannot be returned unless they arrive damaged, defective, or incorrect.

How to Start a Return

1. Email support@bvoutdoors.cn with your order number, the item you wish to return, and the reason for the return.
2. Wait for return authorization and packing instructions before sending the parcel.
3. Use a tracked shipping service and retain the receipt and tracking number until the return is completed.

Return Address

Boundless Voyage Outdoors Returns
Room 1303, Building A, Jufu Industrial Port
No. 79 Buling Road, Yonghe Subdistrict
Huangpu District, Guangzhou City
Guangdong Province, China

Please contact us before shipping a return so that we can identify the parcel and process it correctly.

Return Shipping Costs

For non-quality returns, including change-of-mind returns, ordering the wrong size or model, or no longer wanting the item, the customer is responsible for tracked return shipping and any related carrier or customs charges. Original shipping charges are non-refundable.

If the item is damaged, defective, materially different from its description, or we sent the wrong item, contact us with photos or video. After verification, we will provide an appropriate remedy, which may include a replacement, refund, prepaid return label, or reimbursement of reasonable return shipping costs.

Refunds

After the returned item is received and inspected, we will notify you by email. Approved refunds are issued to the original payment method within 2 business days. Your bank or payment provider may require an additional 5–10 business days to display the refund.

If a returned item does not meet the stated return conditions, we will contact you before taking further action.

Exchanges

To request an exchange, contact support@bvoutdoors.cn. For non-quality exchanges, the customer is responsible for return shipping and any new outbound shipping charge shown or communicated before the exchange is processed.

Contact

Email: support@bvoutdoors.cn
Telephone: +86 181 2378 1084